Terms & Conditions
1. Scope of Services
IDrooms markets and facilitates bookings for IDrooms-branded properties owned and/or managed by third-party operators or by IDrooms itself
2. Eligibility to Use
Users must be at least 18 years old and legally capable of entering into binding contracts.
3. Account Registration and Use and Use
Users are responsible for maintaining the confidentiality of account credentials and for all activities conducted through their account.
4. IDrooms Services
IDrooms facilitates accommodation services, booking management, and guest support.
5. Term & Termination
Users may discontinue use of the IDrooms Platform at any time. IDrooms reserves the right to suspend or terminate access without notice in case of breach of these terms.IDrooms may suspend or terminate access to the Platform for violations of these Terms or applicable laws.
6. Customer-Specific Terms
Customers must provide accurate information, comply with booking rules, and adhere to property policies.
7. Usage Terms
The Platform is provided on an "as-is" and "as-available" basis
8. Prohibited Content
Unlawful, abusive, misleading, or harmful activities are strictly prohibited.
9. Communications
Users consent to receive electronic communications related to services and promotions.
10. Third Party Links
IDrooms is not responsible for the content or practices of third-party websites.
11. IDrooms Stay & Travel Support Program
Any support programs are subject to separate terms and conditions.
12. Intellectual Property
All intellectual property rights related to the Platform belong exclusively to IDrooms.
13. Privacy
User data is handled in accordance with the IDrooms Privacy Policy.
14. Indemnification
Users agree to indemnify and hold harmless IDrooms from claims arising from misuse of the Platform
15. No Warranty
Services are provided without warranties of any kind, express or implied.
16. Limitation of Liability
IDrooms’ liability is limited to the amount paid by the user for the relevant service.
17. Refund Claim Period
Refund claims must be raised within 7 days from the date of checkout.
18. Modification of These Terms
IDrooms reserves the right to update or modify these Terms at any time.
19. General Provisions
These Terms are governed by the laws of India, with courts in Delhi having exclusive jurisdiction
20. Pay at Hotel Bookings
For eligible bookings, payment must be made directly at the property.
21. Use of Rooms by Operator Staff
Use of guest rooms by operator staff without authorization is prohibited.
22. CCTV Usage
CCTV surveillance may be used in common areas for safety and security purposes.
23. Operator Responsibility
Operators are responsible for maintaining service quality and compliance standards.
24. Reference Guidelines
Certain guidelines are provided for reference purposes only.
25. Guest Billing Compliance
Valid tax-compliant invoices must be issued to guests.
26. Audit Access and Penalty
Denial of audit access may result in penalties or suspension.
27. Walk-in Requirement
All walk-in guests must be recorded in the system.
28. Unauthorized QR Codes
Displaying unauthorized payment QR codes is strictly prohibited.
29. CCTV Operation
CCTV systems must remain operational at all times.
30. Early Check-In
Early check-in is subject to availability and additional charges.
31. Late Check-Out
Late check-out is subject to availability and applicable fees.