1. Introduction

Welcome to ID Rooms ("we," "our," or "us"), operated by PS Software Solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application ("App"). Please read this privacy policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, phone number, and password when you create an account
• Profile Information: Profile photo (optional), travel preferences, and dietary/accessibility requirements
• Booking Information: Guest details, check-in/check-out dates, room preferences, and special requests
• Payment Information: Payment method details processed securely through Razorpay payment gateway
• Communication Data: Messages sent through customer support, feedback, and reviews

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and app version
• Usage Data: App features used, pages viewed, search queries, and interaction patterns
• Log Data: IP address, access times, and crash reports

3. App Permissions

Our app requests the following permissions to provide you with the best experience:

4. How We Use Your Information

We use the information we collect to:

• Process and manage your hotel bookings and reservations
• Create and maintain your account
• Provide customer support and respond to inquiries
• Send booking confirmations, updates, and reminders
• Process payments securely through our payment partner (Razorpay)
• Personalize your experience with relevant hotel recommendations
• Send promotional communications (with your consent)
• Improve our app and services through analytics
• Detect and prevent fraud and unauthorized access
• Comply with legal obligations

5. Third-Party Services

We use the following third-party services:

• Google Maps & Places API: For location services, hotel mapping, and address suggestions. Subject to Google's Privacy Policy
• Razorpay: For secure payment processing. Subject to Razorpay's Privacy Policy
• Firebase (Google): For push notifications and app analytics. Subject to Firebase Privacy Policy
• Google Sign-In: For optional social login. Subject to Google's Privacy Policy

6. Data Sharing

We may share your information with:

• Accommodation Partners: Hotels and guest houses receive your booking details to fulfill your reservation
• Payment Processors: Razorpay processes your payment information securely
• Service Providers: Third parties who assist us in operating the app (hosting, analytics, customer support)
• Legal Requirements: When required by law, court order, or government regulations
• Business Transfers: In connection with any merger, acquisition, or sale of company assets

We do not sell your personal information to third parties.

7. Data Retention

We retain your personal information for as long as:

• Your account is active
• Needed to provide you services
• Required by legal obligations (tax records, booking records)
• Necessary to resolve disputes or enforce agreements

After account deletion, we may retain certain data in anonymized form for analytics purposes.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Secure HTTPS connections for all data transmission
• Encrypted storage of sensitive data
• Access controls and authentication measures
• Regular security assessments

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

9. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us at the details provided below.

10. Children's Privacy

ID Rooms is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to have the information removed.

11. Location Data

When you grant location permission:

• We access your device's GPS to show nearby hotels
• Location data is used only when the app is in use (not in background)
• You can revoke location permission at any time through your device settings
• The app will still function without location access, but you'll need to manually enter your search location

12. Push Notifications

With your permission, we send push notifications for:

• Booking confirmations and updates
• Check-in/check-out reminders
• Payment status updates
• Promotional offers and discounts (optional)
• Important service announcements

You can disable notifications at any time through your device settings or within the app.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy in the app
• Updating the "Last Updated" date
• Sending a notification for significant changes

We encourage you to review this Privacy Policy periodically.

14. Compliance

This privacy policy is designed to comply with:

• Information Technology Act, 2000 (India)
• Digital Personal Data Protection Act, 2023 (India)
• Google Play Developer Program Policies